Frequently Asked Questions
Does CircleRock have a retail store?
Yes, it’s called CircleRock’s House of Style! It’s located in the Linden Hills neighborhood in Minneapolis, MN and we’d love for you to stop in. We’re located just off the corner of 44th & Beard in the big red house. We’ve got drinks, snacks, and some next-level products that we’d love to show you!
How long will it take for me to receive my order?
- Suits, Sport Coats, & Slacks: Typically 5 weeks. Within a week of placing your order, our customer service team will send you an estimated completion date. Upon completion, you can expect an email with tracking information so you can get ready for your new favorite Made to Measure garments! Please always feel free to reach out directly via phone, email, or chat with any questions.
- Dress Shirts: Typically 3 weeks. Upon completion, our customer service team will pass along tracking information via email. As always, you can reach out directly via phone, email, or chat with any questions.
- Everything Else: All other products are shipped from our warehouse in Minneapolis via UPS Ground (unless another service is requested). We will ship your order as soon as possible, and delivery will be within 5 business days of shipment.
- Back Orders: Congrats, you clearly have good taste! While we try and keep all of our items fully stocked, sometimes demand outweighs supply. We will notify you if the product you ordered is out of stock and follow up with additional tracking information as soon as it becomes available.
Size & Fit Guide
This is my first time ordering from CircleRock and I’m a little nervous about trying something different. Any advice?
No sweat. Try ordering one of our MTM garments to see how you like it. Odds are very good that it will fit right out of the box, but in the event it doesn’t, we’ll make it right so you can order more!
Returns & Exchanges
Ready-Made: We’re happy to process returns or exchanges within 45 days of the purchase date, provided the product is still in saleable condition without wear or stain. For online orders, please login to your circlerock.com profile and visit the My Orders tab to select the order you’d like to have refunded or exchanged. For in-store orders, please visit our store and we’ll be happy to help you!
Made-to-Measure: Everything down to the last button is selected by YOU for YOU, how cool is that? If you are not completely satisfied with the fit of your Made-to-Measure suit, sport coat, slack, or dress shirts we want to know! Please give us a call at 1-833-CIR-ROCK (1-833-247-7625) or email us at firstname.lastname@example.org and we’ll work with you to resolve any issues. Our top priority is that you come away totally satisfied.
Made-to-Measure? What’s that?
We’re glad you asked. We take your measurements and match them up against fit models to provide you with an excellent fitting garment. If you typically prefer clothing that fits more trim and closer to the skin (while not feeling like you’re cutting off circulation) we recommend trying our Tifton Fit. If you’re a guy who generally prefers something that doesn’t show the outline of your phone in your pocket, yet still wants a tapered look, go with our Duggan Fit. Our product and styles experts designed our fit models with the best fit for most customers in mind. Still not sure? Give our Size Guide a look and feel free to compare it against one of your favorite garments. Still not quite, absolutely, undoubtedly, positively sure?? Chat us, email us, or call us and we’ll help you work through it. Our goal is to make buying high-quality, well-fitted products at a better price easier for men everywhere.
Taking care of your CircleRock Clothing
Will my dress shirts shrink after I wash or dry clean them? Do I have to iron them each time?
A little bit! Unlike some other shirts you may have in your closet, our shirts are never pre-washed or treated with any chemicals. When you receive your dress shirt, you may notice that the neck and sleeves are just a wee-bit larger than what you typically wear, on purpose! The shrinkage after you send them through a wash cycle or dry cleaning allows for the shirt to form into your true neck and sleeve sizes.